• Student Protection Scheme
• Refund Policies
• Student Grievance Procedure

SHINES Education Centre has been awarded the CaseTrust for Education by the Consumers Association of Singapore (CASE).

The scheme has been customized specifically by CASE for the education industry in Singapore. This ensures that the PEOs have fulfilled all the mandatory regulatory requirements that allow them to continue enrolling international students into their programs and courses.

A PEO that achieves CaseTrust for Education is certified as an organization that possesses the foundation for good quality student welfare/protection practices and standards. The PEO will have the following mechanisms in place:

• Clear fee policies
• Well-defined student redress practice and systems
• Disclosure of the PEO's commitment of quality
• Well-trained personnel
  

For more information on CaseTrust for Education, please visit the website: http://www.case.org.sg/casetrust5.htm

You may also contact:
CASE
170 Ghim Moh Road, #05-01
Ulu Pandan Community Building
Singapore 279621
Tel: (65) 6463 1811
Fax: (65) 6467 9055

All prospective students (both local and international) will enter into a Standard Student Contract with our school upon confirmation of enrolment into the respective courses.

Under the Student Protection Scheme, all international students will need to open a Student Tuition Fee Account (Escrow) with a CASE-endorsed Bank or take up a Student Tuition Fee Insurance Policy with a CASE-endorsed insurance company.

Local students can choose to opt-in to this scheme.

The SPS serves to protect the international students' tuition fees. The following are two schemes under the SPS that the PEOs can choose from:

• Student Tuition Fee Account (Escrow) provided by DBS Bank or HSBC
  
  Tuition fees paid by the students to the PEOs will have to be kept in the custody of a third party, in this case the CASE-endorsed banks, DBS Bank or HSBC, participating in the Student Tuition Fee Account (Escrow) scheme. When specified conditions for its release have been met, the bank will disburse the tuition fees on a regular basis to the PEO.
  
  The disbursement will stop if the PEO is unable to continue operations due to insolvency and/or regulatory closure, or if the PEO fails to pay penalties or to return fees to students arising from judgements made against it by the Singapore courts.
  
  
• Student Tuition Fee Insurance provided by NTUC Income
  
  The Student Tuition Fee Insurance protects students' tuition fees paid in advance to the PEO in the following events:
  
  
  • When the PEO is unable to continue operations due to insolvency and/or regulatory closure, or if the PEO fails to pay penalties or to return fees to students arising from judgements made against it by the Singapore courts, or
  • Upon death or total permanent disability of the student

Standard Contract
All PEOs need to prepare standard contracts to provide more transparency for enrolling international students, detailing information such as course fees, course commencement and completion dates, facilities provided by the schools and recourse in the event of the need for fee refund etc.

• SHINES fails, for any reason, to commence the Course on the Commencement Date;
• SHINES fails, for any reason, to complete the Course by the Completion Date;
• SHINES terminates the Course for any reason prior to the completion of the Course; or
• SHINES is in material breach of its obligations under this Agreement.

• the entire amount of the Tuition Fees and Deposit; and
• the Non-Tuition Fees and/or Additional Fees